Quality policy

For TeMA it is important to provide customers with services and products that meet their needs in compliance with morality, professional ethics, legislation and technical and regulatory standards, using methods and tools that tend to achieve the best compromise between efficiency and effectiveness of performance.

The distinctive objectives of our way of operating are:
• social utility, to which we aim by trying to provide services that contribute to improving the performance of the public and private supply system of services and infrastructures;
• customer satisfaction, within the limits of our sharing of the objectives that he intends to achieve with the support of our professional services;
• “happiness of doing well” of those who work in and with our company.

Our company aims at the continuous improvement of its services and products.

Operating under a quality management system, in accordance with the requirements of the UNI EN ISO 9001:2015 standard, is considered by us a tool that can help us achieve this goal. The implementation and improvement of the Quality Management System therefore represents one of our commitments.

Management is committed to ensuring that business activities meet the following general requirements:

• to always provide services that fully satisfy the expressed or implied needs of the client, integrating environmental considerations that contribute to the promotion of sustainable mobility, such as the design of low environmental impact transport systems and the development of strategies to reduce greenhouse gas emissions. In this context, regulatory developments and the growing demands of the ecological transition are recognised as a clear opportunity to expand our consulting offering;
• to raise awareness among internal resources to achieve increasingly higher quality standards through training;
• to raise employees’ awareness of environmental issues and promote a corporate culture oriented towards sustainability, recognising that building expertise in this area is strategic for seizing market opportunities;
• to work to ensure that clients maintain a relationship of trust with TeMA. The company’s image must reflect the characteristics of efficiency, reliability and dynamism through the products and services provided;
• to demand the highest level of quality in one’s own work, proposing improvements and committing to carrying it out in a way that avoids complaints, by setting appropriate indicators and periodically monitoring the achievement of objectives;
• to involve internal staff so that each person recognises the importance of their own role;
• to collaborate with clients, institutions and other stakeholders in the sector to promote sustainable mobility, contribute to the fight against climate change and seize the business opportunities that arise from it;
• to continuously improve internal efficiency through the systematic standardisation of activities, professional growth, personal motivation, and to ensure control of the management system in order to verify that it is effectively implemented and suitable for achieving the set objectives.

TeMA, as a management consulting firm in the area of mobility and local public transport, recognizes that climate change is a strategic factor that, while imposing the need to operate responsibly and sustainably, creates new and concrete market opportunities. TeMA is committed to putting its skills and experience at the service of its customers, to help them successfully navigate this transition, addressing challenges and seizing new opportunities for development. Tema Quality Policy is therefore committed to integrating environmental considerations into every aspect of business, transforming constraints into growth levers.

The representation of the system has been delegated to the Quality Management Manager.

He has the responsibility and authority to:
• ensure that the processes of the Quality Management System are designed, built, implemented, monitored and considered current;
• report to the Management on the performance of the Quality Management System and on suggestions for improvement;
• ensure that the customer’s requirements are known and understood within the organization.
• He is accountable to the Management for the achievement of the following objectives:
• ensure compliance with operating procedures for carrying out activities in a controlled form;
• improve the understanding and communication of the quality policy and ensure its implementation in the Quality Management System;
• maintain the quality certification according to the UNI EN ISO 9001: 2015 scheme.

Quality management is periodically reviewed so that it is always up-to-date and in keeping with the objectives of our company.
All personnel can contribute to its improvement through suggestions and observations on the activities of competence.